👋 Hi there! I am a creative individual, full of passion and committed to my work. I’ve been in the IT industry for 4 years, starting my journey as an IT Support Intern and later working as a Freelance Website Developer. My current skill set is mainly focused on IT Support and Management in small to medium-sized organizations. I have a deep passion for technology, non-governmental organizations, and contemporary art. In my leisure time, I enjoy playing video games, participating in social/probono activities, exploring different cities, running, and practicing yoga.
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⌨️ Professional Experience
Configuration Analyst I
AON (formally: AON Sp. z o.o.), Krakow, Poland – (January 2024 – June 2024)
- Configuring the flexible benefit platforms in line with client expectations.
- Resolving issues and risks to ensure that the platform is working correctly.
- Taking ownership to eliminate defects that arise from user acceptance testing.
- Supporting system releases by helping to test new platforms.
Deskside Technician I
Stefanini Group (formally: Stefanini Poland Sp. z o.o.), Krakow, Poland – (June 2023 – December 2023)
- Face to Face IT support of users.
- Hardware installation, movement and de-installation.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
- Maintain, analyse and solve end user computing problems both hardware and software.
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC’s.
- Software, patches and updates installation using Intune.
IT Service Manager
JCC Krakow (formally: JEWISH COMMUNITY CENTRE), Krakow, Poland - (March 2022 – May 2023)
- First line of IT support.
- Management of computer devices in the organization.
- Google Workspace Administration.
- Training employees on new software and Cybersecurity in the organization.
- Contact and escalation of tasks to responsible persons and external companies.
Freelance (Remote Jobs)
DIGGING.AGENCY LTD, London, United Kingdom – [May 2020 - Dec 2023 (On Demand)]
- Website design based on Wordpress, Prestashop, Ghost platforms.
- Logos, banners, business cards and other graphic designs.
- Manage company profiles on Social Media (Facebook, Instagram, LinkedIn),- Website design based on Wordpress, Prestashop, Ghost platforms, - Logos, banners, business cards and other graphic designs, - Manage company profiles on Social Media (Facebook, Instagram, LinkedIn).
IT Administrator
DAV Tech Poland Sp. z o.o., Niepołomice, Poland – [October 2019 - Dec 2023 (On Demand)]
- Administration of InSERT sales and warehouse management software.
- Administration of local Windows Server 2019.
- Management of the local network, user access, sensitive company data.
- IT support at the headquarters,- Administration of InSERT sales and warehouse management software, - Administration of local Windows Server 2019, - Management of the local network, user access, sensitive company data, - IT support at the headquarters.
🤝 Pro-bono Jobs and Activities
Rainbow Tarnów Association
- Board member (November 2021 - May 2024), Council member (since May 2024)
- Tasks:
- Co-organizing events: “Rainbow Picnic in Tarnów”, “Test Yourself”, “Bingo with Lissandra”
- Fundraising for the association’s activities
- Co-managing communication with other non-governmental organizations in Poland
- Co-managing social media and communication with the media
- Co-organizing work and managing the Tarnów Equality Center project
Academy of Humanities and Economics in Łódź
- Student Council Chairperson (from November 2022 to November 2023)
- Tasks:
- Organizing student events on campus, including: “DKMS ‘Helpers Generation’ Campaign Finale”
- Close cooperation with the academic spokesperson regarding complaints about university staff
- Conducting dialogue between students and university authorities regarding administrative and staffing changes
- Participation in meetings of the Polish Accreditation Committee and the Program Council for the Cultural Studies program
Tech NGO Foundation
- Board member (since May 2023)
- Tasks:
- Organizing training in collaboration with the City and Municipality of Niepołomice and the Better Niepołomice Foundation on Digital Transformation and Digital Competencies in Non-Governmental Organizations
- Coordinating the foundation’s work and fundraising for statutory purposes
Federation of Equality Signs
- Coordinator of the LGBTQIA youth group “MłodzieżEQ” (from July 2019 to September 2020)
- Tasks:
- Initiation of the group’s activities
- Organization of support group meetings for LGBTQIA youth from Krakow and surrounding areas
- Organization of integration meetings and joint trips
- Cooperation with the volunteer group in work for DOM EQ
- Volunteer (from February 2019 to May 2021)
- Tasks:
- Technical support during the “tolerancyjnamalopolska.pl” campaign
- Supporting the federation’s activities during events at “DOM EQ - Krakow Equality Center”
- Assisting in organizing a crowdfunding campaign for the Krakow Equality Center - DOM EQ
- Assisting in organizing the opening of the Krakow Equality Center - DOM EQ
- Promoting the Krakow Equality Center - DOM EQ at the “ASPIRE Boomtown 2019” conference
Jewish Community Center in Krakow
- Volunteer (from October 2018 to March 2022)
- Tasks:
- Tourist and informational services
- Serving members, guests, employees
- Office work
- IT support for the organization’s employees
- Migration of employees’ accounts to the Google Workspace platform
- Support in coordinating the jcckrakow.org website project
🎓 Education
Bachelor’s Degree in Culture Studies
Mar 2022 - Mar 2026
Akademia Humanistyczno-Ekonomiczna w Łodzi
Technician’s Degree in Information and Communication Technology
High School Diploma
Sep 2017 - May 2021
Zespół Szkół Łączności w Krakowie
🛠️ IT Skills
- IT management, inventory of IT equipment.
- Installation, administration, troubleshooting of user PC, local computer networks.
- IT project and process management using Jira, Confluence, ServiceNow, ClickUp.
- Administration of Google Workspace, Microsoft 365, Windows Server 2019, Unix servers.
- Knowledge of LDAP solutions: Active Directory, Synology Directory Server.
- Knowledge of Backup solutions: Synology Active Backup, Bacula backup solutions.
- Knowledge of VPN solutions: SoftEther, OpenVPN.
- Text and image prompt engineering: GPT 3.5, Gemini 1.5, Llama 3.1, Midjourney 6.1
- Website design and administration: Wordpress, Prestashop, Drupal.
- Organize trainings of employees on the introduced IT solutions and cybersecurity in the organization.
- Communication skills in writing and verbal technical support
- Maintaining the quality of services provided.
- Creative approach to action, searching for solutions.
🛠️ Culture/NGO Skills
- Team management skills.
- Task management and priority leveling.
- Crowdfunding campaign strategy.
- Event planning and management.
- Success project grant writting [PL and EN].
- Advanced graphic design skills: Illustrator, Figma, Canva, Sketch.
- Knowledge of polish law acts - NGO, Massive events, Trading companies.
- Knowledge of polish Gen Z trends and memes.
- Creative approach to action, searching for solutions.
- Communication skills and optimistic in daily basis.
💬 Languages
🇵🇱 Polish
Native speaker
🇬🇧 English
Business fluent speaker
✒️ References
I work great with Artur, he is kind, helpful, supports my employees in our branch and cooperates all the time with the branch in Italy. He can describe solution as easy as can. Great coworker, collegues and business partner.
Grzegorz Dubas DAV Tech Poland, MD Polonia
Working with Artur was pure pleasure, thanks to professional services in the field of website design and graphic materials. A huge advantage of Artur is an individual approach, very good communication and punctuality.
Dawid Wiktor Media Scope Group
I heartily recommend services from Mr. Artur, he did everything very efficiently and to the point. He is in touch with me all the time and helps me on a regular basis in technical matters.
Beata Kolano Hundefrisor Beata Kolano
📸 Media notes
Los polacos que mapean las comunidades de odio
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).